Case Studies

Enterprise GIS Core Business Platform

Over a five-year partnership, GIS Pro acted as Fremantle Ports’ embedded GIS team, taking long-term ownership of the enterprise GIS environment.

The focus shifted from “maintaining GIS” to making spatial data operational across the organisation, supporting both day-to-day decisions and long-term planning.

Client
Fremantle Ports
Location
Fremantle, Western Australia
Sector
Government Trading Enterprise Critical Infrastructure
The Challenge

Enterprise GIS without an enterprise owner.

Fremantle Ports relies on spatial data across property, assets, environment, safety, and harbour operations.

While an enterprise GIS platform was in place, it required sustained expertise to keep it secure, reliable, and aligned with changing business needs.

Without a dedicated, embedded GIS function, the organisation faced:

  • Risk to reliability and security in a critical-infrastructure environment
  • Spatial data spread across systems, not always accessible to non-GIS users
  • Heavy reliance on specialist GIS support for routine mapping and analysis
  • Growing demand for GIS without a scalable operating model
The Solution

An embedded GIS team.
Not just a system.

Over a five-year partnership, GIS Pro acted as Fremantle Ports’ embedded GIS team, taking long-term ownership of the enterprise GIS environment.

The focus shifted from “maintaining GIS” to making spatial data operational across the organisation, supporting both day-to-day decisions and long-term planning.

How it works

1

Core Business Systems

Property & leases, assets, operations, and environment

2

Enterprise GIS Platform

Secure, governed, always-on spatial environment

3

Role-Based Web Maps

Self-service access for multiple teams

4

Analysis & Planning

Operational decisions and long-term strategy

The Outcome

A stable, trusted system used across the organisation.

Over time, GIS support demand reduced significantly as internal capability and confidence increased, while governance and reliability were maintained.

  • Enterprise GIS operating as a dependable core system, not a fragile specialist tool
  • Reduced reliance on ad-hoc GIS support as teams adopted self-service maps
  • Spatial visibility embedded into property, asset, environmental, and safety workflows
  • GIS recognised as a transversal business platform across multiple departments

Reliable Enterprise GIS Platform

~99% uptime through disciplined patching, upgrades, backups, and security alignment.

System Integration

Property and lease data, asset information, and external authoritative datasets linked directly to spatial context.

Unified Spatial View

One map-based view of property, assets, environment, and operations across the Port.

Self-Service Web Maps

Targeted internal web maps enabling staff to answer routine spatial questions without specialist support.

Ongoing Embedded Support

Defined service levels, onsite support, and hypercare around key releases.

Client testimonial

“Meaningful solutions cannot be created without collaboration and trusted partnerships between clients, service providers and other key stakeholders. GIS Pro is a trusted partner that can be included in your plans and processes.”

Dominique Thatcher
Digital Leader, Logistics Solutions
Fremantle Ports